The month of March 2019 saw new Zomato food safety initiative to counter food tampering, called Zomato Safely Sealed, being introduced in 10 cities across India.
The cities where such deliveries have started are Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata, Pune, Jaipur, Chandigarh, Nagpur and Vadodara.
Zomato said in a blog post that with this step, it was aiming for “more and more” of its deliveries to be completed using 100 percent safely sealed tamper-proof packages.”
According to the March 20 blog post, more than 5,000 restaurants across the 10 aforementioned cities were already on board with this system.
Details about Zomato Safely Sealed
At the core of Zomato Safely Sealed is a package that comes in two sizes: small and big.
While the smaller one can reportedly hold one or two boxes, the bigger one can hold three to four containers of food.
According to Zomato’s blog: “Once the restaurant seals the package before it is dispatched, the only way to break the seal is by cutting off the top-end strip.”
It also said:
“There is no other way to access the food inside, making the tamper-proof packaging trustworthy. And if consumers find the safety seal open, then they are advised not to accept the delivery.”
The future of Zomato food safety
Zomato Safely Sealed is expected to expand to 25 cities in the month of April.
The volume of orders being delivered in sealed packages are expected to account for 25 percent of all food that Zomato delivers.
What’s more is that the current packaging is “made from single material polymer with 50 microns thickness, and are completely reusable/recyclable.”
Zomato, however, added: “In the not-so-distant future, we will move towards a biodegradable option.”
The reason behind the move
Food delivery apps like Zomato have over several months come under fire for the condition in which the food they delivered appeared.
Things came to a head when a Zomato delivery executive was caught on camera opening containers and eating food before delivering them.
The video from December last year went viral, prompting Zomato to take action on several fronts.